Ever since I started working with this company, I have seen a lot of unique behaviours of people. Although sometimes I found them funny behaviours, but they were also insulting ones.
Dealing with customers face-to-face had never been in my agenda in my previous working experience. My past roles were always behind-the-scene person who never dealt or even never want to deal with customers directly. This time, I can’t seem to get away with it, since I was being promoted and took over a team leader position. It’s good to be promoted, but it also requires mentality changes. For a non native English tongue like myself, I have found it really challenging. Especially dealing with difficult customers who like to nag/push/whinge/yell and even worst insulting. To avoid any depressions from my side, I always put these kind of customers in the last queue process. The more they whinge, the more likely I put them in the last queue unless the problems that they are currently experiencing, are very urgent and require immediate attentions.
A simple question that always comes into my mind is that ‘are we really that bad in serving customers?’ or ‘is it purely the customers’ behaviour itself?’.
For anybody out there who wants to share the same experience, and may want to contribute advices or opinions or even stories, I will greatly appreciate it and very much welcome.
This entry was posted on Tuesday, August 22nd, 2006 at 8:28 am and is filed under Others. You can subscribe via RSS 2.0 feed to this post's comments. You can comment below, or link to this permanent URL from your own site. Your comments will appear immediately, but I reserve the right to delete innapropriate comments.