Jobun the Blogger

My son was born on 12/08/2009, exactly 9 months after our wedding matrimony on 12/12/2008. Some people think that it is a blessing, and some others think that it is just a pure luck.

What do you think?

We went to this laser clinic to begin a skin care treatment for my gf. Apparently, the clinician did not recommend her to take the laser-kind of treatment, considering the heat and the radition that could make her facial condition got even worse. So the clinician introduced a new method of skin care treatment called Micro Dermabrasion or they are used to calling it MD treatment which is very gentle, non-surgical, less risk and doesn’t produce heat or laser-like-radition treatment.

Basically, what MD does is to remove dead or flaking skin cells, and create an immediate improvement in the skin’s appearance by stimulating the production of fresh young skin cells and collagen. Each MD treatment takes about 40 to 45 minutes, for me it’s quite a long treatment especially when you sit there doing nothing and watch someone else being treated but not you.

Each basic MD treatment costs AUD$150.00, and if you pay in advance for 5 treatments, you will get 1 free treatment. However, along each treatment you will be expected to spend more money for the skin care products like cleanser, toner, moisturiser, and so on, not to mention the skin peeling program later on. You may expect to spend about AUD$1,500.00 minimum.

Ever since I started working with this company, I have seen a lot of unique behaviours of people. Although sometimes I found them funny behaviours, but they were also insulting ones.

Dealing with customers face-to-face had never been in my agenda in my previous working experience. My past roles were always behind-the-scene person who never dealt or even never want to deal with customers directly. This time, I can’t seem to get away with it, since I was being promoted and took over a team leader position. It’s good to be promoted, but it also requires mentality changes. For a non native English tongue like myself, I have found it really challenging. Especially dealing with difficult customers who like to nag/push/whinge/yell and even worst insulting. To avoid any depressions from my side, I always put these kind of customers in the last queue process. The more they whinge, the more likely I put them in the last queue unless the problems that they are currently experiencing, are very urgent and require immediate attentions.

A simple question that always comes into my mind is that ‘are we really that bad in serving customers?’ or ‘is it purely the customers’ behaviour itself?’.

For anybody out there who wants to share the same experience, and may want to contribute advices or opinions or even stories, I will greatly appreciate it and very much welcome.